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Terms and Conditions That Govern Your Account

These terms set out the rules for every winmayam8 account — from how you open one to how deposits via GCash, Maya, or InstaPay are handled and when we may suspend access.

GCash & Maya wallet rulesAccount eligibility conditionsInstaPay deposit termsWithdrawal verification stepsApplicable to Philippines players
winmayam8 Terms and Conditions That Govern Your Account
HOW WE MANAGE THIS

Account Security and Policy Handling

Data Handling Your registration details, including linked GCash or Maya wallet numbers, are stored securely and used only for account verification and transaction matching. We do not sell your data.
Account Security Every login triggers an OTP check to your registered mobile number. If you notice a login you did not initiate, contact us immediately through live chat to lock the account.
Retention and Deletion We retain account records for as long as required by the laws applicable to your access jurisdiction. You may request deletion once your account is fully closed and no open transactions remain.
Requesting Changes To update your registered wallet — for example, switching your linked account from GCash to Maya — submit a formal request through support with a photo of the new wallet registration for verification.
REACH OUR TEAM

How to Raise a Terms Query with Us

Live Chat Open the chat widget from any page on your account. Quote your account ID and the specific clause you're asking about for a faster response from our team.
Email Support Send your query to our support address listed in your account dashboard. Include your registered GCash or Maya number so we can verify your account quickly.
Account Help Centre The Help Centre inside your account lists common terms questions — wallet-matching rules, withdrawal holds, and account suspension procedures — in plain language.

Terms and Conditions — Questions We Get Asked

These are the questions our team receives most often about account rules, wallet conduct, and what these terms mean for you day to day. Each answer reflects the current policy as written.

No. Every deposit must come from a GCash, Maya, or InstaPay account registered in your own name. Third-party deposits are flagged and held pending review, which delays your balance from being credited.

Depending on the nature of the breach, we may restrict access, suspend your account, or withhold pending withdrawals pending investigation. We will notify you of any action taken and the reason for it.

We notify active accounts of material changes before the new version takes effect. The notification goes to your registered contact details. The updated terms are also published here with the effective date shown.

Yes. These terms cover all gameplay on the platform — live tables, slot rooms, crash rounds, and any other format available to your account. Game-specific rules do not override these account terms.

Yes. Submit a data request through the support channel in your account dashboard. We will respond within the timeframe required by the laws applicable to your access jurisdiction.

Your withdrawal is sent only to the InstaPay-linked account registered under your name at signup. If the bank account details have changed, update them through support before requesting a withdrawal to avoid a processing hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.